Privacy Policy
Last updated: February 2026
Our Commitment to You
At Au Revoir, we understand that you're trusting us during one of life's most difficult moments. We take this responsibility seriously. This policy explains how we collect, use, and protect your personal information with the care and respect it deserves.
Information We Collect
We collect information you provide directly to us, including:
- Contact information (name, email address, phone number)
- Account credentials
- Information about funeral arrangements you're coordinating
- Communications with other users through our platform
- Feedback and correspondence you send to us
How We Use Your Information
We use your information to:
- Provide and maintain our coordination services
- Connect you with funeral professionals and other parties
- Send you updates about your arrangements
- Respond to your requests and support needs
- Improve our services and develop new features
- Protect against fraud and abuse
Information Sharing
We share information only as necessary to provide our services:
- With parties you invite: Family members, funeral directors, venues, and others you choose to include in your coordination space
- With service providers: Third parties who assist us in operating our platform (hosting, analytics, etc.)
- When required by law: In response to legal process or government requests
We never sell your personal information to third parties.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security assessments, and access controls.
Data Retention
We retain your information for as long as necessary to provide our services and fulfil the purposes described in this policy. You may request deletion of your data at any time, and we will comply within 30 days unless we're legally required to retain it.
Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
- Withdraw consent at any time
Cookies
We use essential cookies to make our platform work and analytics cookies to understand how people use our service. You can control cookie preferences through your browser settings.
Changes to This Policy
We may update this policy from time to time. We'll notify you of significant changes by email or through our platform.
Contact Us
If you have questions about this privacy policy or how we handle your data, please contact us at:
Email: privacy@aurevoir.life
Address: Au Revoir Ltd, United Kingdom